ONLINE DELIVERY - AUSTRALIAN AND NEW ZEALAND RESIDENTS
Once you have placed your order and submitted your payment details, the transaction will be processed and shoes sent out via Registered Post. If for any reason we are out of stock of the particular item, your account will be credited immediately.
Delivery for Australian and New Zealand residents is free*.
Unfortunately, on return of any item, your postage charges are not refundable.
Replacement items are shipped out free of charge.
* NZ customers please note any charges that are imposed by local customs are the responsibility of the recipient of the goods.
ONLINE DELIVERY - INTERNATIONAL (EXCLUDING NEW ZEALAND)
International shipping will be calculated as follows:
Unfortunately, on return of any item, your postage charges are not refundable.
Postage charges for replacement items are as described above.
RETURNS POLICY
We pride ourselves on our outstanding customer service and we proudly stand by our product.
IN STORE
ONLINE
PRODUCT WARRANTY
Warranty on products is subject to a warranty evaluation. All products must be returned to head office to receive a warranty evaluation. Returns can be sent by post to Hermanns Imports, 8 Carlton St, Prahran, Vic, Aust 3181 or returend in store. Please note that a warranty evaluation will not occur in store.
A successful evaluation will occur given that the product is deemed to have defects in its materials and/or workmanship.
Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use. Damage not covered under warranty will be repaired at a reasonable rate if requested.
STOCK LEVEL
As part of our service we try to keep our customers informed of the stock level of all our shoes, and keep these levels accurate. There are cases when despite our efforts these stock levels are wrong, in which case if you have placed an order for a sold out item we will immediately provide a refund and apologise for any inconveniences caused.
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FREE SHIPPING AUSTRALIA AND NEW ZEALAND ORDERS