Edward Stuart
   

FREE STANDARD SHIPPING FOR ALL ORDERS OVER $100*





SHIPPING


Free shipping is available on all AUSTRALIAN and NEW ZEALAND orders over $100. A flat rate of $10 postage and handling will be charged for any order less than $100. Should you need to return your purchase for any reason, please note that this postal cost is non-refundable.

 

It is the customer’s responsibility to track their order once it has been dispatched. However, Hermanns is more than happy to provide assistance.

 

NEW ZEALAND ORDERS

 

Hermanns does not accept responsibility for duty taxes that may be incurred for mail order deliveries to any international destination. Parcels are distributed by the local postal services upon arrival in the destination country. Occasionally customs inspections may also delay your delivery by a few days.

 

If your order has not been delivered within a reasonable time please contact Hermanns via email webstore@hermanns.com.au to obtain your postal reference number. You will need to quote your order number located in your order confirmation email to ensure prompt service.

 

The total price of your order will include 10% GST. This amount will be refunded from New Zealand orders.

 

OTHER INTERNATIONAL ORDERS

 

All international orders are shipped via Australia Post. There is a flat rate delivery fee on $50.00AUD for all international deliveries per transaction. A signature is required upon delivery so we recommend having your order sent to a suitable daytime address. For more information on shipping please visit the Australia Post website, http://auspost.com.au

 

 

RETURNS POLICY

 

We pride ourselves on our outstanding customer service and we proudly stand by our product. All purchases made online, including sale items, can be returned for a full refund or exchange within 10 days of receiving your delivery. 

 

You can return your item(s) in the following ways:

 

RETURN OR EXCHANGE INSTORE

 

If you wish to return/exchange your item(s) to a store to save postage costs, this is possible, however, stores are not able to process refunds/exchanges on behalf of the Webstore. Please make sure your invoice and attached receipt are with the item(s) being returned. Stores will forward your return/exchange to the Webstore and your request will be processed when the item(s) are in the Webstore’s possession.

 

RETURN OR EXCHANGE BY MAIL

 

You may return the item(s) by mail to our Webstore. To return your item(s) by mail, please complete the Return/Exchange Form on the back of your invoice and enclose the attached Proof of Purchase receipt. We recommend you use a tracked postage service. Please post to the address below:

 

Hermanns Imports - Webstore

8 Carlton Street

Prahran

VIC 3181

 

Refunds will be processed to the original payment method used at time of purchase as soon as possible. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account.


PLEASE NOT: All 'return' postage costs will be at your expense with the exception of a return that has been deemed faulty. Please include proof of any postages costs to be reimbursed for faulty items.

 

PRODUCT WARRANTY

 

Warranty on products is subject to a warranty evaluation. All products must be returned to head office to receive a warranty evaluation. Returns can be sent by post to Hermanns Imports, 8 Carlton St, Prahran, Vic, Australia 3181 or returned in store. Please note that a warranty evaluation will not occur in store.

 

A successful evaluation will occur given that the product is deemed to have defects in its materials and/or workmanship.

 

Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use. 

 

STOCK LEVELS

 

As part of our service we try to keep our customers informed of the stock level of all our shoes, and keep these levels accurate. There are cases when despite our efforts these stock levels are wrong, in which case if you have placed an order for a sold out item we will immediately provide a refund and apologise for any inconveniences.


 


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