shipping is available on all AUSTRALIAN and NEW ZEALAND orders over
$100. A flat rate of $10 postage and handling will be charged for any order
less than $100. Should you need to return your purchase for any reason, please
note that this postal cost is non-refundable.
It is the
customer’s responsibility to track their order once it has been dispatched.
However, Hermanns is more than happy to provide assistance.
NEW ZEALAND ORDERS
does not accept responsibility for duty taxes that may be incurred for mail
order deliveries to any international destination. Parcels are distributed by
the local postal services upon arrival in the destination country. Occasionally
customs inspections may also delay your delivery by a few days.
order has not been delivered within a reasonable time please contact Hermanns
via email firstname.lastname@example.org to obtain your postal reference
number. You will need to quote your order number located in your order
confirmation email to ensure prompt service.
price of your order will include 10% GST. This amount will be refunded from
New Zealand orders.
OTHER INTERNATIONAL ORDERS
international orders are shipped via Australia Post. There is a flat rate delivery
fee on $50.00AUD for all international deliveries per transaction. A signature
is required upon delivery so we recommend having your order sent to a suitable
daytime address. For more information on shipping please visit the Australia Post website,
ourselves on our outstanding customer service and we proudly stand by our
product. All purchases made online, including sale items, can be returned for a
full refund or exchange within 10 days of receiving your delivery.
return your item(s) in the following ways:
OR EXCHANGE INSTORE
wish to return/exchange your item(s) to a store to save postage costs, this is
possible, however, stores are not able to process refunds/exchanges on behalf
of the Webstore. Please make sure your invoice and attached receipt are with
the item(s) being returned. Stores will forward your return/exchange to the
Webstore and your request will be processed when the item(s) are in the
OR EXCHANGE BY MAIL
return the item(s) by mail to our Webstore. To return your item(s) by mail,
please complete the Return/Exchange Form on the back of your invoice and
enclose the attached Proof of Purchase receipt. We recommend you use a tracked
postage service. Please post to the address below:
Imports - Webstore
will be processed to the original payment method used at time of purchase as
soon as possible. You will be notified via email to the address listed on your
account when this transaction has taken place. Your banking institution may
require additional days to process and post this transaction to your account.
PLEASE NOT: All 'return' postage costs will be at your expense with the exception of a return that has been deemed faulty. Please include proof of any postages costs to be reimbursed for faulty items.
on products is subject to a warranty evaluation. All products must be returned
to head office to receive a warranty evaluation. Returns can be sent by post to
Hermanns Imports, 8 Carlton St, Prahran, Vic, Australia 3181 or returned in
store. Please note that a warranty evaluation will not occur in store.
evaluation will occur given that the product is deemed to have defects in its
materials and/or workmanship.
does not cover damage caused by accident, improper care, negligence, normal
wear and tear or the natural breakdown of colours and materials over extended
time and use.
As part of
our service we try to keep our customers informed of the stock level of all our
shoes, and keep these levels accurate. There are cases when despite our efforts
these stock levels are wrong, in which case if you have placed an order for a
sold out item we will immediately provide a refund and apologise for any